08-21-2019 03:47 PM
08-21-2019 06:28 PM
08-22-2019 01:32 PM
Thank you for connecting with Best Buy here on our Forums!
Total Tech Support is a great way to cover all the items in your home, even if you didn't purchase them with us. I have this plan too and love being able to use it when things go wrong. With that being said, I hate to hear about your experience you had working with some of our phone representatives. We always strive to provide world class customer service and I'm sorry if this wasn't what was given to you.
In regard to your situation, canceling the auto-renew of the plan does cancel the plan entirely and prorate the refund back to you. Therefore, the period of time that you didn't have this plan up to the one year completion should be refunded back to you. I know this isn't the answer that you had been looking for, but we appreciate your understanding with how this had been processed.
Let us know what other questions or concerns you still have.
08-22-2019 01:57 PM
Thanks for the reply! You'll find the full Terms & Conditions of the plan on our website, but I can share this part with you below.
If the Purchaser cancels a Continuous Yearly Plan at any time after the first 30 days, and if no membership discounts or services have been provided during the then-current term, the Purchaser will be given a pro-rated refund based on the number of days remaining in the billing year beyond the cancellation date.
I hope this helps!
08-22-2019 02:42 PM
When had you received this email stating that the plan was cancelled? Any refunds that would be coming back to you generally take 5-7 business days to process, but depending on your bank, can take up to one billing cycle to be completed.
If you'd like, I'd be happy to look into your account and verify that this was processed correctly.