Best Buy Repair Support

[Sythra]

So I recently had a new CPU cooler installed in my gaming pc and the dumb tech at Geek Squad installed the fan on the cpu cooler backwards. When attempting to move my computer, the clips holding the fan to the cpu cooler detached and the fan is now held on quite literally by tape at this point. I am absolutely livid as I paid over $50 for the cpu cooler to be sent to me, then installed only for the the techs to somehow not notice the fact that the cpu cooler fan is backwards. How the hell do you miss that!?

[Deysha-BBY Social Media Specialist]

Hello, Sythra,

Welcome to the forums!

I appreciate you taking the time to join and write us regarding your experience. Having the Geek Squad Team perform the install is supposed to make these types of situations simple. This is not the experience I want for you and I’m happy to address your concerns moving forward.

First, I am going to need some more information from you. Please, private message me with the store location you visited, the date, along with your full name, phone number, and e-mail address connected to your BestBuy.com.

To send it, simply click on the “Private Message” button next to my signature. I look forward to hearing back from you. Let me know if you have any other questions.

Kind regards,