04-29-2021 02:52 PM
04-29-2021 04:02 PM
Welcome to the forums!
I appreciate you taking the time to join and write us regarding your experience. Having the Geek Squad Team perform the install is supposed to make these types of situations simple. This is not the experience I want for you and I’m happy to address your concerns moving forward.
First, I am going to need some more information from you. Please, private message me with the store location you visited, the date, along with your full name, phone number, and e-mail address connected to your BestBuy.com.
To send it, simply click on the “Private Message” button next to my signature. I look forward to hearing back from you. Let me know if you have any other questions.