07-17-2019 04:17 PM
07-18-2019 02:00 PM - last edited on 07-18-2019 02:29 PM by Bill-BBY
Thank you for connecting with us on the Best Buy's forums. My last phone had a burn in of the text keys so I can understand the frustration you may have with your phone. When you purchased the phone, did you also get the Geek Squad Protection Plan?
07-19-2019 09:00 AM
You may wish to contact the manufacturer's support line to determine if there's any options you can take advantage of to have the phone repaired. I apologize for any inconvenience.
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