03-20-2019 06:25 PM
03-20-2019 06:51 PM
Good afternoon, Pablo4,
Thanks you for reaching out to us about your repair with the manufacturing company and also the credit card bill you've received. I'm grateful to have the opportunity to reply to your post, here on the Best Buy forums, and I'm hoping to provide you with my recommendations.
Since you're having Samsung repair this television for you, please continue to work with them so that they can take a closer look into this for you. Best Buy would be unable to assist you with the repairs, or the technicians, that Samsung uses. That said, please be sure to keep up with your payments on your credit card so that you do not face any delinquent fees or interest charges. For more questions about your payments I'd recommend contacting the card holding company Citibank N.A., at (888) 574-1301.
If you have any other questions please work with Samsung or Citibank N.A. I'll be here if you have any other questions or concerns after you've spoken with them!
03-21-2019 09:59 PM
03-22-2019 09:59 AM
Hi there Pablo4,
Thanks for reaching back out to us regarding your TV that you are having trouble with. You mentioned that you purchased this TV around 90 days ago, and have already began working with Samsung towards a warranty repair of your TV. As my colleague JJ has previously mentioned, we would recommend continuing to working directly with Samsung, as we are not able to assist with the warranty repair that Samsung is offering to assist you. We wouldn't be able to offer to exchange your Samsung TV as your purchase is outside of our Return & Exchange Promise. If you are having trouble getting your repair completed, I would recommend reaching out to Samsung's Customer Service team directly for more assistance.
Please let us know if you have any other questions!