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Posts: 1
Registered: ‎02-21-2023

Botched Install

To whom it may concern, I am writing this as a long time Best Buy customer. Over the years I’ve had a radio and two remote starters installed. The third remote starter could not be installed by the installer. Unfortunately, when the car was being put together the radio was broken. Things happen. This happened on December 24th and the technician did tell me that someone would contact me regarding trying to remedy the damage done. I waited and waited and two weeks later (with no radio) still no one contacted me. So, since you cannot call the store, I went in and spoke with the manager, and he was very nice and apologetic and said that someone from both the store and the insurance company would contact me before the end of the week. No one did call and so again I went into the store. I spoke with store leadership and was told that the manager I spoke with was no longer taking care of my situation and I was given the store Leadership email address. The two from store leadership I spoke with were very nice and professional as well. The insurance company did eventually contact me and okayed the amount for the radio to be fixed, which arrived this weekend. So here I am more than a month later with no radio. I wish that someone would have at least contacted me from the store during this time to show some interest in the fact that damage was done. I’ve had to defend my decision to have my remote installed at BestBuy and the questions that always arouse “What did they do for you? Did they give you a stereo upgrade or something like a gift card for the inconvenience?” I replied, no not even a phone call. I hope this has brought to your attention the troubles and inconvenience and displeasure this has brought one of your longtime customers, and to the fact that no one has attempted to even say I’m sorry or show some sort of interest in their customer who they inconvenienced. P.S. This letter was sent to the store back on Jan 30th and unsurprisingly not even acknowledged. Yours truly, Just a customer
Posts: 137
Topics: 1
Kudos: 10
Solutions: 9
Registered: ‎11-24-2021

Re: Botched Install

Hello, NotGood4Me,


Welcome to the Best Buy Forums!


We appreciate you taking the time to reach out and provide this feedback regarding your experience. As a consumer myself, I can understand how disappointing this entire process must have been for you. Trust when I say that this is not the type of experience we wish for any of our customers to have. I would be happy to document at the corporate level in our efforts to improve in the future. Additionally, I would be more than happy to look into what options we might have to make good on your poor experience.


To get started, please send me a private message with your full name, phone number, and email. To send it, click the blue button under my signature.




Bacarri|Senior Social Media Specialist | Best Buy® Corporate
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