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New Member
Posts: 1
Registered: ‎11-04-2018

Best Buy sucks beyond compare

The amount that BB sucks is impossible to measure. As the patriarch of the family - between myself and grown children we have had 3 warranties that weren't honored. All 3 involved following Best Buy's policy perfectly. They involved either thefts or defective merchandise and the ignored all 3. I have told all my friends on Facebook and Instagram and will continue telling everybody I know what am embarrassment to business they are.
Trusted Contributor
Posts: 5,344
Registered: ‎02-25-2013

Re: Best Buy sucks beyond compare

The policy does not cover theft.

 

 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
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Trusted Member
Posts: 80
Registered: ‎09-03-2018

Re: Best Buy sucks beyond compare

Instead of trash talking, try telling us what the problem actually is. Perhaps someone will be able to help you.

Trusted Contributor
Posts: 5,344
Registered: ‎02-25-2013

Re: Best Buy sucks beyond compare

And there is a difference between manufacturers warrenty and Best Buys Service Plan. If one did not purchase Best Buys service plan then the customer needs to work with the manufacturers on warrenty.

 

However, no plan offered by manufacturers or Best Buy will cover theft. 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Posts: 1,299
Topics: 18
Kudos: 159
Solutions: 57
Registered: ‎10-19-2017

Re: Best Buy sucks beyond compare

Greetings Xepoych,

 

Welcome to the Best Buy forum and thank you for taking the time to reach out to us. As someone who has had a piece of technology stolen from them, I can definitely understand feelings of violation and anger; beyond that, for unexpected issues with products, that isn’t fun either. Due to the Best Buy Privacy Policy, I will not be able to assist you with your family members’ situations as I do need to work with the purchaser directly. They can feel free to reach out to us using their own forum accounts or by calling (888) BEST-BUY or (888) 237-8289. That being said, I’ll gladly speak to you further about your particular situation.

 

As you’ve already mentioned that a product was stolen, I’ll be happy to address that concern. @bobberuchi is correct that theft is not something that is covered under a Geek Squad Protection Plan (GSP). In my experience, manufacturer warranties do not cover theft either. If you have had a product stolen, I would advise your best course of action would be to contact your local law enforcement to report the issue.

 

As for your concerns about an issue with a product that was not covered under warranty, can you please let me know whether you were seeking a claim through a GSP or a manufacturer warranty? Please also let me know a little more about the situation. What was the product? What was the issue experienced? Were you advised why the claim was denied?

 

If you were seeking service through a GSP, I would be happy to take a closer look, but I will need that information about the product and issue along with your full name, phone number, and email address. You should be able to send that information privately by selecting the blue “private message” button in my signature.

 

Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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