04-16-2022 11:27 AM
04-16-2022 12:12 PM
Good afternoon, lisaraines66!
Thank you for reaching out to us and welcome to our Community Forums! As someone who has had refrigerator issues in the past, I certainly understand how frustrating this can be. While we are more than happy to stand by everything we sell, there is only so much time we have to act on it without a Geek Squad Protection Plan being involved. Once it is outside of our return policy, if there is not a Geek Squad Protection Plan on the item, we must defer to the manufacturer. Although I do understand these can seem expensive, our protection plans are offered to give extra protection that covers things the manufacturer does not and also last longer. I am glad to hear that the manufacturer is able to help you out in this instance though! Hopefully they can get there and get your refrigerator fully running sooner than planned!
Please feel free to reach out to me using the Private Message button in my signature below if you have any further questions!
04-16-2022 12:32 PM
04-19-2022 09:47 AM
Well what do you think other retailers will do about the problem?
Its a manufactured issue, why do you think it's the sellers responsibilty to fix it? The seller already gives you the option of purchasing an additional warranty on top of the manufacture warranty. You declined. Now you must use the manufacture warranty which means go through Whirlpool. Easy to understand and every retailer works this way. If you bought it from home depot, you'd be in the same position. Sounds like Whirlpool has awful costumer service, not Best Buy.
04-19-2022 09:57 AM
04-27-2022 10:54 AM
04-27-2022 11:11 AM
Thank you for taking the time to visit us again here on our community forums. Having had appliances go out in the past, I know that even a single day without a refrigerator has a major impact on daily life. While we do sell open-box products, they should be clearly marked as such when making your purchase.
If you'd like, I'd be glad to look into your original purchase to get some more information about the refrigerator you purchased. In order to do so I will need to verify a few details. Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.