11-22-2022 06:17 PM
I bought a refrigerator at Best Buy back in October 2017, I also purchased the extended warranty for 5 years. The refrigerator was delivered November, it was defective, they delivered again, the replacement was also defective. Finally I received the refrigerator December 1st. I called today because the refrigerator broke, this is November 22nd and I am being told the warranty is expired because I bought it in October. So Best Buy is saying that I had a warranty for a product that I didn't have. The warranty should start the day I received the product not before. I have tried to escalate with no luck, this is simply unethical business practices.
11-22-2022 06:28 PM
Thank you for reaching out to us here on our forums regarding your warranty. I can definitely understand wanting to take full advantage of your warranty and for the correct amount of time. I will be happy to look into this for you and see what I can find out and how to get this resolved for you! Would you mind sending me a private message with your full name, email address, and phone number? You should be able to do so by clicking the blue button next to my signature. I look forward to hearing from you!