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New Member
Posts: 1
Registered: ‎11-22-2022

Best Buy is not honoring the extended warranty

I bought a refrigerator at Best Buy back in October 2017, I also purchased the extended warranty for 5 years. The refrigerator was delivered November, it was defective, they delivered again, the replacement was also defective. Finally I received the refrigerator December 1st. I called today because the refrigerator broke, this is November 22nd and I am being told the warranty is expired because I bought it in October. So Best Buy is saying that I had a warranty for a product that I didn't have. The warranty should start the day I received the product not before. I have tried to escalate with no luck, this is simply unethical business practices. 

Posts: 160
Topics: 6
Kudos: 37
Solutions: 16
Registered: ‎11-08-2021

Re: Best Buy is not honoring the extended warranty

Hello, CLGIO.

Thank you for reaching out to us here on our forums regarding your warranty.  I can definitely understand wanting to take full advantage of your warranty and for the correct amount of time.  I will be happy to look into this for you and see what I can find out and how to get this resolved for you!  Would you mind sending me a private message with your full name, email address, and phone number?  You should be able to do so by clicking the blue button next to my signature.  I look forward to hearing from you!

Thanks, 

Allison|Social Media Specialist | Best Buy® Corporate
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