08-20-2019 08:48 AM
I have a laptop here that is still under waranty until May of next year and I was inquiring about its warranty status since it's something I received from a friend who moved to Canada.
ASUS told me that if I want any warranty service done to this thing, I need to go through Best Buy becasue they're an authorized ASUS service provider for ASUS laptops bought through them? Could someone clarify this and how I'm supposed to go about handling it in the event I need service before the warranty expires (as there are signs that it might need some looking at)?
Do not just go around passing the buck here, that is unacceptable if the serial number says that it's still within warranty. I'm looking for clarification on who has custody of the warranty.
08-21-2019 12:48 PM
08-21-2019 04:36 PM
08-22-2019 04:14 PM
Welcome back to the forums. That's a great questions.
We are able to handle certain manufacturer's warranty claims on certain models of computers. To know if we can for yours, we'd need to to run it through our systems in one of our stores. We can service most computers we sell, so there's a good chance we can work on yours if it was bought here. It would be very helpful if you could get a copy of the receipt from your friend, as that is usually the easiest way for us to confirm coverage.
You can set up a reservation to have it checked out here if you are having any issues with it.
Please let me know if you have any questions.