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New Member
Posts: 2
Registered: ‎12-22-2020

Best Buy - extended warranty - clarification

I received the below email and just re-read it.  The original warranty for the product in question is for 3 years.  The Best Buy warranty purchased is for 4 years.  Based on the below, I should be receiving a total of 7 years of coverage (3 + 4 = 7).  However, the email and my account only show 5 years of total coverage.  I would like to confirm the full 7 years as no exceptions are noted.

 

We appreciate the trust you place in Best Buy® when you purchase a protection plan from us to keep your product covered and working like new.

Regarding the plan identified above, we've determined that we may have communicated an incorrect expiration date. Our systems originally calculated the expiration date based on the purchase date of the plan, when in fact, your plan provides coverage starting on the expiration of the manufacturer's warranty. Therefore, please note that your plan expires on 04/19/2024 and we've corrected our records to reflect that.

Although we do not believe you have been adversely impacted in any way, please contact us by calling 1‑888‑412‑4861 between 8:00 a.m.–9:00 p.m. CT if you have any questions. We have a dedicated customer service team available for the next 60 days that is ready to help you.

Please accept our sincere apologies for any inconvenience this has caused and know we appreciate you as a loyal Best Buy customer.

With warmest regards,

David Nygaard
Senior Vice President, Home Services Operations
Best Buy, Inc.

Posts: 1,308
Topics: 61
Kudos: 238
Solutions: 52
Registered: ‎11-23-2018

Re: Best Buy - extended warranty - clarification

Hello, MarkWessel, and welcome to our online community!

 

Thank you for posting on our forum for support. I can understand wanting further clarification on your warranty coverage. Our team is unable to provide additional insight into this, but we encourage you to call the phone number shared in the email you received. That team should be able to review your account and warranty further and assist.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎12-22-2020

Re: Best Buy - extended warranty - clarification

Hello.  I had called the number and was subsequently transferred to another group which put me on hold for over 30 minutes transferring to their manager when they would not acknowledge the email I received.  Who is someone that I can directly email in customer service to help resolve.

Posts: 5,693
Topics: 190
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Registered: ‎08-21-2017

Re: Best Buy - extended warranty - clarification

Good afternoon, MarkWessel,

 

Thank you for taking the time to follow up with us. Best Buy does not typically provide customer service via email and there is not an email contact regarding the message you received.

 

I would encourage you to continue working with the team at the phone number you were provided for further assistance regarding this matter.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 9
Registered: ‎12-31-2020

Re: Best Buy - extended warranty - clarification

feel sorry for you.I've received pretty much the same run around for the last 8 years over my samsung refrigerator. They can out serviced it, but never fixed it. After the plan ran out they ran out too. Then they sent me the same letter you have explaining how they might have missed interpreted the plan back in 2012- 2015 or whenever. Now 5 years later they say they would compensate you for repairs or replacement cost. But when I called that help line, all I received was a reminder that refrigerator was out of warranty/protection plan. Only they will not address if they had fixed it correctly or replaced it when it had those warranty/plans at the time they might have a referring customer instead of a customer who feels like you. They have that book The Art of the Deal where the first lesson is renege on the customers warranty/plan asap. They are not going to do anything, but sound like they're concerned with your issue.