Best Buy Repair Support

[BluffaloBob]

Hi,
Almost 3 years ago we purchased a new washer and dryer, spending over 3K total. At the time of sale, I asked to buy an extended warranty on the washer, but not the dryer. This is a logical choice, since the wahers break much more often and are more expensive. 

I called today for service, was on hold for 40 minutes, only to be told the plan I bought was for the dryer, not the washer. On the sales receipt, it simply says "Laundry GSP" along with the SKU. Nothing on the receipt indicated the plan was for the dryer, not the washer. This is a mistake by Best Buy, which I hoped would be easily corrected. Unfortunately, that was not the case.

Next I was transferred three different times, the answer was always the same, "there's nothing I can do." I spent more than an hour on the phone.

Finally, I asked to speak to a supervisor, I was  connected to Lisa, ID# {removed per forum guidelines}. She started off with an arguementive stance, and told me to look up the SKU  on BestBuy.com. When you look up 5149410 on the website, it shows 7 items, the las was the bundle  I purchased. Lisa told me it was my responsibility to search for the SKU and make sure it was correct when I bought the items! Even if I had done that, it wouldn't have told me anything. I simply cannot believe her attitude and lack of custoemer service skill.

I want the warranty plan on the dryer canceled, and an order placed for the washer. I then want someone to come out and fix it. Basically, I want what I paid for. 

[Scott-BBY Retired: Social Media Specialist]

Welcome to our community, BluffaloBob,

Thank you for reaching out to us. A Geek Squad Protection (GSP) plan is a great way to protect your investment! I recently had to replace a wireless mouse, and I was back in the game in no time. Most GSP plans would need to be added during the Return & Exchange Promise window, and I'd be happy to take a deeper look into the situation and go over our options. You can even find the full information for our GSP plans here

To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

[BluffaloBob]

I've spent several hours on the phone and traded multiple messages, but BB is refusing to honor their Geek Squad Protection plan that I paid for. I do not recommend BB, nor do I recommend their GSP plan.