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New Member
Posts: 5
Registered: ‎02-06-2021

Best Buy Geek Squad won't fix hardware issues - I am geek squad customer

I had a issue where my HP Envy dv6 ( 4 years old) has fan issues. Geek Squad won't fix it. I am geek squad customer. They mentioned they can try sending it but it will cost me possibly 300 to resolve.  

 

All they do is install softwares , take backups and few things here and there.. This is waste of $$ for people who already are aware of how to ffx small issues. 

 

Why will someone want to pay 150+ to get this done in this age, They really need to start revising their hardware teams. 

 

 

On asking the rep, she mentioned if I have another newer laptop or ipad issue, she can help.. but why will someone have issues with newer laptop.

 

I am a very unhappy customer.

Valued Contributor
Posts: 2,397
Registered: ‎02-07-2011

Re: Best Buy Geek Squad won't fix hardware issues - I am geek squad customer

It's out of warranty... To old for a service plan... Any repairs would be at your expense. And they can't keep parts for every laptop ever made the the store it would need to be sent in..
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Registered: ‎02-08-2019

Re: Best Buy Geek Squad won't fix hardware issues - I am geek squad customer

Hey, rakeshbbpahuja,

 

Thanks for reaching out to us on the Forums. I'm sorry to hear that you are not able to get your laptop repaired. A Geek Squad Protection Plan is a great way to protect your new product, and I'm sorry to hear that you had unexpected costs while attempting to get this repaired.

 

I would be happy to document this feedback here at the corporate campus. So that I can get started, please send us a private message with your full name, email, and phone number.

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎02-06-2021

Re: Best Buy Geek Squad won't fix hardware issues - I am geek squad customer

O! yea, and they need a laptop bought from yesterday to service? That scenario won't happen ever. 

So best buy geek squad is better off installing anti-virus and screen protectors for the plan and good for nothing else.

 

 

 

New Member
Posts: 5
Registered: ‎02-06-2021

Re: Best Buy Geek Squad won't fix hardware issues - I am geek squad customer

I am a geek squad customer if you didn't catch that in my message. Now why will best buy not fix the hardware issue ? Answer provided b y geek squad: They are too scared to open up and cause another damage. If they are too scared then it is better they install softwares and ani-virus . The plan I took deserves more than that.. I should be refunded.

Valued Contributor
Posts: 2,397
Registered: ‎02-07-2011

Re: Best Buy Geek Squad won't fix hardware issues - I am geek squad customer

They have 2 types of plans.

A service plan for individual items (an extended warranty) which covers hardware

A tech support yearly subscription which covers software, antivirus etc for multiple devices.

You obviously have the software plan...