08-01-2019 09:12 AM
08-02-2019 03:21 PM
Hi there, Kandis,
Thank you for stopping by our community forum. I know that as a student even a single day without my computer is a big deal. While we do our best to complete repairs as quickly as possible we may need to order parts in some cases. I would be glad to check on this for you to see exactly what is going on. Can you please send me a private message with your:
Service order number
To send a private message please click the blue button at the bottom of my post. I look forward to checking on this for you.
08-06-2019 12:20 PM
08-08-2019 09:49 AM
We do our best to ensure that your repairs are completed as promptly and efficiently as possible, but on some rare occasions circumstances beyond our control may impact our estimated time frames. As stated in the Terms & Conditions of Geek Squad Protection, to which you agreed with your signature at the time of purchase: While we try to complete service as quickly as possible, we are not responsible for delays caused by factors beyond our control, including but not limited to manufacturer delays, parts availability, shipping to a regional service facility, Acts of God or other external causes. More on those Terms can be found here.
I realize that this represents a serious imposition upon your patience, and for that I sincerely apologize. Please know I am grateful you wrote to us with your concerns and for your feedback on this experience. We appreciate your patience as we work to get your repair completed.