Best Buy Repair Support

[Kandis]

Where do I begin, I drop off my expensive laptop that I use for work on July 10th, and they say it’ll be back in 2 weeks top, and now is the 1st of the month, I try checking on the status of the repair online and it says invalid service number, I try calling a few times and they said they would call me back, but nothing and now I can even check the repair status anymore, i’m behind on my work because of GEEK SQUAD BROKEN PROMISES, either replace it or just give me my money back. I really need my laptop back. Getting really frustrated.

[AndrewB-BBY Social Media Specialist]

Hi there, Kandis,

Thank you for stopping by our community forum. I know that as a student even a single day without my computer is a big deal. While we do our best to complete repairs as quickly as possible we may need to order parts in some cases. I would be glad to check on this for you to see exactly what is going on. Can you please send me a private message with your:

Full name

Email address

Phone number

Service order number

To send a private message please click the blue button at the bottom of my post. I look forward to checking on this for you.

[Kandis]

Oh wow!! Best change on my service order now, they pretend like they just receive the laptop, and it’s saying they have to order the part and pair me with different agents, it’s been almost a month and nothing. Now moderator is deleting other people reply.

[Kandis]

This is just unacceptable, I want my laptop fixed in timely manner or give me my money back!! A whole month can ruin somebody business!!

[Sarah-BBY Social Media Specialist]

Hello, Kandis,

We do our best to ensure that your repairs are completed as promptly and efficiently as possible, but on some rare occasions circumstances beyond our control may impact our estimated time frames. As stated in the Terms & Conditions of Geek Squad Protection, to which you agreed with your signature at the time of purchase: While we try to complete service as quickly as possible, we are not responsible for delays caused by factors beyond our control, including but not limited to manufacturer delays, parts availability, shipping to a regional service facility, Acts of God or other external causes. More on those Terms can be found here.

I realize that this represents a serious imposition upon your patience, and for that I sincerely apologize. Please know I am grateful you wrote to us with your concerns and for your feedback on this experience. We appreciate your patience as we work to get your repair completed.  

Kind regards,