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Posts: 1
Registered: ‎03-03-2021

Best Buy Geek Squad Warranty Taking Too Long



I dropped my laptop on 2/4/2021 and cracked the screen and also dented the screen housing. I dropped it off at the best buy geek squad service desk the same day and they said they would send it off for repair.


I purchased this laptop in march of 2020 and use it for work at home. Last month I had completely transitioned into using this laptop at the office and replaced my desktop with it since my desktop did not have the CAD programs that I use. In my daily commute from home office to work I dropped it in my driveway.


Geek squad said I would get my laptop back on 2-14-21 which honesly seemed skeptical to me because of covid and such.


According to the tracking history the laptop arrived at the repair center on 2-10-21.


There was no update on the status until 2-18-21 when the status was updated to: 

                               We've determined that a part inside of your device needs to be replaced. Call at 1-800-Geek Squad to discuss your device.


and also on the same day:

                              We've requested a part for your repair. Good news - it's in stock.


Then there was no update until 2-22-21 when the status was updated to:

                              Your device is in our queue and will be assigned to an Agent soon.


There has not been an update to the status since then. I know that with covid and the freeze that it would be delayed but I am losing thousands of dollars of productivity by not being able to work from home. I desperately need this computer back so I can resume my work.


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Registered: ‎08-21-2017

Re: Best Buy Geek Squad Warranty Taking Too Long

Welcome, Houston7831,


Thank you for taking the time to reach out to us here on our community forums. As someone who relies on a computer for nearly everything, I know how big of an impact it can be without your computer for even one day. I appreciate you letting us know about your experience so far and would be glad to see how I may be able to assist you.


As you mentioned, our service center is currently experiencing delays during the repair process to help ensure the safety of our Agents and customers. I'd like to take a closer look at this repair to see if I can provide some additional details on it's current status.


I will need to gather a bit more information in order to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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