03-06-2021 02:41 AM
03-06-2021 02:39 PM
Welcome back to our community! I've dropped more phones than I'd like to admit to in my lifetime, and I can understand wanting to get your new Samsung Galaxy Note 20 Ultra repaired as quickly as possible. While we do offer in-store repairs on Samsung Galaxy devices, it would have to take place in one of our Samsung Authorized Service Provider stores. Additional details regarding our in-store repairs on Samsung Galaxy devices can be found here.
I apologize for any inconvenience this may have caused, as I understand your experience was a far cry from the world-class service we aim to provide. Thank you for sharing this feedback with us. If you have any other questions or concerns that I may be able to assist with at this time, please don't hesitate to let me know!
03-06-2021 02:49 PM