10-22-2018 12:38 AM
Solved! Go to Solution.
10-23-2018 11:25 AM
Good morning Derrick,
Welcome to our forums, albeit under such unfortunate circumstances. As someone who recently upgraded my TV, I can only imagine how frustrated I would feel if my new TV was experiencing some of the issues you’ve described. I can’t say I blame you for wanting to explore your options in getting this resolved, and I’ll be happy to offer any assistance I can.
I’d like to review your purchase further, however, I’ve been unable to locate any TV purchases using the information you’ve provided upon joining our Support Forums. While I can’t guarantee I’ll be able to provide a different outcome than what your local Best Buy has provided, I’ll be sending you a private message shortly to gather what additional information I’ll need to explore what options may be available.
To read my message, be sure to click on the orange envelope in the upper right-hand corner of your screen.
Speak to you shortly,
|SeanM|Social Media Specialist | Best Buy® Corporate|
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