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New Member
Posts: 3
Registered: ‎02-24-2022

Being denied open box warranty

On March 29th of last year I purchased an open box asus laptop. When purchased I was told it carried the same warranty as a brand new laptop. Recently one of the fans started going bad, I called asus, they told me it was outside warranty because it was open box. I then went into a bestbuy and they told me they would service it because it was still within 1 year. Today I went into my local store to try to get the fan replaced, the rep told me they send it to a sevice center and they contact asus to get the parts, but since it's outside of manufactoror warranty it's going to cost me money. So did I just get lied to by bestbuy or did this guy have no clue what he was talking about? Not gonna lie every time I deal with bestbuy I am left with a bad experiance, not sure why I continue to shop there. 

Social Media Specialist
Posts: 24
Registered: ‎11-03-2020

Re: Being denied open box warranty

Hello GrumpyWolf,

 

Thank you for reaching out to us here on the forums. 

 

Open-box items are covered under warranty. Though, as a former Geek Squad Agent, I know things can get messed up sometimes. I would be happy to look into this with you. Send us a Private Message with your full name, phone number, and email for verification to start.

Jimmy|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎02-24-2022

Re: Being denied open box warranty

so was that a lie and no one is going to contact me?

Social Media Specialist
Posts: 24
Registered: ‎11-03-2020

Re: Being denied open box warranty

I never heard back from you on my last message. I would be happy to continue helping in our private conversation.

 

Jimmy

Jimmy|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎02-24-2022

Re: Being denied open box warranty

My apologies, I was expecting a email, I didn't realize you were sending a message in the forum.