09-09-2019 12:53 PM
Two months ago I had to take my computer in to get a new harddrive installed along with the operating system. It took over $200 to do. I really shouldn't have spent the money but I needed my computer. So I did it. I get my computer back a week later and half the programs aren't working. My stepdad who hadn't had time to look at it but knows computers finally has time and takes a look at it and realizes that some things about it are messed up. Like, he can't get some things to work.
So I call Best Buy to see if they could help me. I call three times and each time I'm hung up on before I can even say anything. The fourth time, I'm naturally angry because I want to know what's going on, someone finally answers. I try to explain what it's doing and asking why it's not working as it did before. I get talked down to, treated like I'm stupid and just don't understand what they've done. I just want it to work. But they say they'd fix it for $200 more dollars. On a screw up they did. So I'm again very angry.
So I contact the chat on the site to see if there's anything that can be done. A nice woman tells me she understands and that I should be able to get things fixed as well as an updated operating system. (They put 8.1 on it and not 10 which my stepdad was very confused on).
So I go to a different Best Buy because there's no way in hell I'm going to go to the first one. I show them the messages from twitter and explain everything that happened. They look into and decide that, yeah, they'll fix it for free. But they have to do something first.
They give me a 'refund' but take it as part of what they're doing. Fine. Whatever. But then they say I have to pay $60 to make it a total tech account which I didn't want, but again, I need my computer. I'm confused because they originally said I wouldn't have to pay anything and they were going to fix it for 'free'.
They've been patient and trying to help so I agree and that's it.
I get my computer back a few days later. I take it home and I'm beyond angry.
The operating system is there and the things that hadn't worked before are, but now it has that watermark of saying 'Activate Windows'. The operating system they said they would be installing. They said I have the product key in my email. No. I don't. I checked the paperwork, receipts, emails, everything. No product key. Again I go to the chat and they tell me that I have to talk to Microsoft. It's supposed to be on there.
Also, I told them that I didn't want any of their antivirus programs because my stepdad (who I wish was the one to do all of this) has certain ones that work. They installed those and I keep getting bombarded by messages of installing and running them. I have product keys for those. Things I didn't want.
I'm tired. It's been three or so months of this crap. I have a bad back I can't keep taking my computer in to have it looked at. I don't have the resources to keep wasting money on having this fixed. I just want it to be in working condition without having to worry. I hate complaining and causing a problem, but it issues keep persisting and it's driving me crazy. I just want my computer to work and to stop being scammed.
09-09-2019 01:28 PM
09-09-2019 01:40 PM
I have no idea if it did. I got the computer from a friend and it hadn't been used in months. So perhaps. I was only concerned about it because my stepdad was. (And I really take his opinions to heart because I know he knows what he's talking about).
Just different things. Games for one. Half of them wouldn't work unless something was installed and we tried for hours to get it to work but because of the way the computer was set up it wouldn't work to get everything else working. (I know this is poorly worded but my stepdad and I were trying to get .net framework to work and it just wouldn't and my stepdad had dealt with it before). But some things just wouldn't work. It was like they'd get half way to install or start to but then shut down or quit all together. .net framework is just the main one that was causing issues.
And I don't know. I just know it's 10.
09-09-2019 04:33 PM
09-09-2019 05:39 PM
We knew that and we tried to do it but it just wouldn't work. No matter what we did. My stepdad couldn't figure out what it was doing. We both tried to do what we could. I mean, it was a simple thing that he had done several times but this time it wouldn't. We even double-checked tutorials and such to make sure we weren't doing something wrong, but we had been doing everything right as we had thought.
09-12-2019 12:41 PM
Good afternoon, smykellp,
Thank you for taking the time to join the Best Buy forum and share your experience with us. I rely on my computer to do my job, so I can only imagine what it would be like to have continuing issues with yours for the last few months.
To make sure I’m understanding your current situation, is it correct to say that the main issue right now is that you paid to upgrade to Windows 10 but you don’t have a product key to finish the activation? You mentioned that you were told to check your email. Did you check your spam, junk, and/or promotional email, as well? Have you spoken to the store where you received the service and, if so, what did they say?