07-28-2018 01:54 AM
07-30-2018 12:01 PM
My heart goes out to you that the laptop you purchased isn't working the way that you had hoped. I have a few questions for you.
A) How long ago did you purchase the laptop?
B) Did you purchase Geek Squad Protection?
08-02-2018 12:43 PM
Good afternoon, Daniel621455,
Welcome to our forums. I’m sorry we weren’t able to reply to your post sooner, as we’re a bit backlogged on our Support Forums at the moment. I really appreciate your patience while we work to reply to our customers as soon as we can, and I’ll be happy to discuss your options further.
As unBEARable has alluded to in their post, there are a few options you might be able to utilize in order to resolve the issues you’ve described. First and foremost, if you’ve found your laptop isn’t quite meeting your needs, and you’re still within the 15-day return/exchange period we offer for most products through our Return & Exchange Promise, you might be able to visit your local Best Buy store for assistance in returning or exchanging your laptop.
Alternatively, the Geek Squad agents at your local Best Buy store could take a look at your laptop, and explore what might be causing these issues, and explore further options to resolve them. If this is something you’d be interested in, you’re welcome to contact our Geek Squad Customer Care team at 1-800-433-5778, or schedule a service appointment online by following this link.
Hope this helps,