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Posts: 1
Registered: ‎03-23-2019

Bad experience

‪@Razer Good day, through this page I want to express my dissatisfaction and a possible solution, I am a consumer of you and never had any problem, on May 25, 2018 I acquired a Razer Blade laptop, likewise I have your 1 year warranty .‬
‪In December my laptop started making noise at the power source, I immediately contacted an assistant and they picked up the laptop in my house until January, it took 2 weeks to return it and they didn’t check anything, no repairs regarding it. Extremely sad of the service since apart they returned it to me in bad conditions the screen now turns black and with green stripes, they mistreated my equipment and again I put myself in contact and they can not give me a solution they only tell me to restart the computer and not there is no change, and in my third time it took a month to send it in February and until today March I arrived home, - with the given report they changed some components but nothing was done according to the abuse (carvings and hinge of my laptop) on my computer, this is updated drivers and Windows but shows flaws in touch pad, on the keyboard and the fans that turn off when it is at maximum- (1-2 seconds very noticeable which is not normal and regains its function) -performance or exercises a task that requires effort.‬
‪With all due respect I come before you because I no longer trust in your team or in the company so that they can guide me to whom I can go to change my equipment for a new one or a return of the purchase, since I agreed 3 times to repair it with a time of 4 months and caused many problems because I use the equipment for my day to day, thanks in advance.‬
Posts: 279
Topics: 12
Kudos: 63
Solutions: 22
Registered: ‎07-23-2018

Re: Bad experience

Hey, Ceciliareyna,

 

A Razer Blade is such a nice laptop. Sorry to hear you're having issues with it! We know that needing a repair is never ideal, let alone multiple repairs.

 

I do believe that I also responded to you on Twitter as well. If you can send us a Private Message with the full name, email address, and phone number used for this repair we would love to assist however we're able! 

Austin|Social Media Specialist | Best Buy® Corporate
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