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Posts: 1
Registered: ‎02-10-2023
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Bad experience in store, even worse experience on the phone

Over the past two days I have had the worst experience in my decade long relationship with best buy, and after spending 4 hours on the phone getting transfered to "the correct person" and straight up being hung up on I've lost all patience with this awful company. This is my last attempt to find anyone to listen and respon before I take things to the next step. IS there someone I can PM to hopefully get a semblance of decent customer service?

Posts: 194
Topics: 1
Kudos: 28
Solutions: 49
Registered: ‎12-07-2021

Re: Bad experience in store, even worse experience on the phone

Hi there, DjGershwin,


Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community. I can certainly understand wanting assistance in a timely manner, and I would be happy to provide some options. 


To continue with me here on the Forums, kindly send me a private message by clicking on the button near my signature. Be sure to include your full name, phone number, and email address, along with some more details on the situation. Kindly allow some time between our correspondences, as this is not an instant chat.


For more immediate service, you can also reach out to us by chat by visiting our website.


Hope this helps!

Ravi|Senior Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or