07-18-2019 07:34 PM
07-20-2019 04:28 PM
Welcome to the Best Buy Forums.
Thanks for taking the time to share your experience with us.
Like you, we also expect our Agents to provide our Clients with expert service, and friendly and professional interactions. I'm sorry that this hasn't been your experience with us.
It sounds like you need to get the tablet up and working again, especially during these summer months. We have a couple of different kinds of Geek Squad Protection plans available to our Clients. I would be happy to locate your plan, and confirm what support options are available to you under the terms and conditions of your plan, and help get you pointed in the right direction for any next steps that might be available. If this is something that you would be interested in, please send me a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.
In the event that your copy has been misplaced, the full terms and conditions of your plan as they appeared at the time of your purchase can be downloaded here.