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Posts: 3
Registered: ‎10-04-2022

Bad customer service.

[ Edited ]

I have been a paying customer since 12/19/18.  I have been going to Vero Beac-h FL location most of this time.

 

I am writing in hopes of contacting a manager which I've tried to get since June 2022, but always end up at a call center in India. That is part of the problem. While with a call center in India, I allowed remote access to "Pendra K.". While I was watching her movements on my screen, she DELETED my entire e-mail account along with 700+ messages. I was horrified to watch and I could not prevent or stop that person from doing that. To this day I have been unable to recover my account, which I've had for years! 

 

In an effort to be brief while being concise:  there were 8 phone calls between 6/23/22 and 7/20/22 between myself and Geek Squad and also Adam  {removed per forum guidelines}, your tech person. My appointments with Geek Squad (who ultimately sent Adam) and myself were dated 1/16/22, 6/25/22, 7/13/22 and 7/20/22. I waited a good month for the last two appts. 7/13 was for fixing e-mail and 7/20 was to fix printer.

 

Adam came here on 6/25 at which time he installed an e-mail program I never heard of and which ultimately loaded 7,565 incoming messages in the inbox of my husband's account INSTANTLY.  On 7/13 when Adam came here I was disappointed to see it was him coming here, but said nothing. He watched as I showed him how I would delete a block or single message and it would come back! He kept lying to me about several things, such as their Tech "Pendra K." deleting my email; he insisted AT&T did it! I got so angry I kicked him out of my house.  Imagine my surprise and dismay when I received a text message on Wed. 7/20/22 at 7:58 am stating that Adam was on his way.  I called Best Buy/Geek Squad and told them to tell him not to come. If he was responsible for fixing both e-mail and printer, why couldn't he do both while he was here? Neither has been fixed!

 

I have not heard back from anyone at Best Buy or Geek Squad since, but whenever I call, I always get that call center in India, or Phillippines. I can assure you that I will not allow remote access to anyone!

 

Today, I cannot use my printer (still) which has a dozen jobs in queue, I'm still deleting messages, down to 4,678. All I want is the technical support I am paying you for. I cannot believe Adam  {removed per forum guidelines} is the only person you have to go to customers homes.

 

I have stated my case and look forward to a response, hopefully from someone in management.

To date, I have no printer at a time when my husband is trying to look for work without his resume (can't print!!). I just want what I paid for.

 

Posts: 113
Topics: 0
Kudos: 8
Solutions: 2
Registered: ‎11-08-2021

Re: Bad customer service.

Hello, MollyB1.

 

Thank you for reaching out to us and welcome to our Forums.

Here on our Forums page we can provide assistance with any question or situation you may have. I would also be frustrated too if my email account was deleted. I would like you to reach out to us so that we can take a deep dive into this situation and provide additional insight into the situation. When you get the chance, can you reach out to us via private message with your full name, telephone number, email and case numbers for your Geek Squad interaction? When we get this information we can provide further support and we can take a deeper dive. Please let us know as soon as possible.

 

Thank you,

Riley|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 113
Topics: 0
Kudos: 8
Solutions: 2
Registered: ‎11-08-2021

Re: Bad customer service.

Hello, MollyB1.

 

Sorry for the delayed response, we were looking into your case. Currently our team primary communicates via here on Forums and through private message on forums, we cannot communicate via phone call at this point in time. This is to ensure that your privacy is kept safe and secure and allows us to communicate in great detail about your situation to find solutions for your case much easier. If you are having issue accessing your private message, it does sounds like you may have to clear your browsers cache, history and cookies. In addition you would want to close out your current browser page and reopen a new one before logging in. We have run into this before on our end and this process has consistently fixed the issue. 

   

While we are unable to cancel your Total Tech membership here through our Support Forums, I would recommend connecting with our phone support team at (888) BEST-BUY or at (888) 237-8289 for further assistance. There they will be able to provide you the assistance with your Total Tech plan. If you have questions about your Total Tech or the terms under Total Tech, please check out our FAQ article for more info about the plan. If you have any other questions, please let us know. 

 

regards,

Riley|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!