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New Member
Posts: 5
Registered: ‎04-05-2014

BSODs after Geek Squad Repair

I brought my gaming PC into Best Buy's Geek Squad in Atlantic Center in Brooklyn NY because of a strange noise.  I thought it was the fans or the water cooling system.  After 4 days the geek squad replaced the cooling system and ran several diagnostics and installed some utility software while updating the BIOS.  Now after bringing it home I am getting BSODs, the computer is locking up on idle, and when I turn the pc on this morning, the monitor didnt come on.  

I have done some repairs of my own but was still seeing the locking on idle.  I called support only to get a major runaround for over 2 hours.  Finally an in-home appointment was made 2 weeks out.  Horrible, horrible service and aftercare.  If this doesnt work out I am demanding a refund of not only the service but the machine!

Get it together Geek Squad and train your people better. 

Posts: 95
Topics: 0
Kudos: 29
Solutions: 4
Registered: ‎11-08-2021

Re: BSODs after Geek Squad Repair

Good Evening, yoblack.

 

Thank you for reaching out to us on the Best Buy Community Forums. I certainly understand how you are feeling after bringing your PC into your local Geek Squad Precinct following issues and not having them resolved. I would be happy to look into this further on your behalf. Please feel free to send me a private message with your full name, phone number, and email address, so that I can see what's possible.

 

Kindest regards,

Bobby|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎04-05-2014

Re: BSODs after Geek Squad Repair

I sent you the DM. 

New Member
Posts: 5
Registered: ‎04-05-2014

Re: BSODs after Geek Squad Repair

Please advise where I can obtain a refund for the the Geek Squad service contract I purchased.