Best Buy Repair Support

[bjbailey1975]

I have had Total Tech since August of 2020. I sought to have a Bluetooth speaker repaired only to be told it wasn't covered (even though when I purchased the speaker I was told it was). Fast forward 7 months later I have a chromebook that gets damaged, I was told accidental damage was covered, but now I am told it isn't. Explain to me what am I paying for if nothing is covered? I am thoroughly disappointed with BB and the lack of customer satisfaction.

[April-BBY Social Media Specialist]

Hey, bjbailey1975.

Welcome to the Community Forums. We are happy to have you join us. There are so many great benefits to being a Totaltech member. There are details that can affect what is and isn't covered, and I understand how important it is to have support options when you need them. I'd be happy to take a closer look for you.

To get started, please click on the blue button next to my signature to send me a private message with your name, phone number, and email address. Thank you!

Sincerely,