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New Member
Posts: 4
Registered: ‎02-20-2021

Automatic charge

[ Edited ]

I have been very frustrated since best buy or geek squad charged my account $199 in dec. It was a auto charge that I told them when I bought computer that I dont pay anything online or auto charge. Apparantly the combo of geek total service and spyware purchase is only an auto up.
They prorated the service and gave me a credit but will not refund the total.
I have about 6 hours of time invested in this. A trip to the store where a fellow named Jake said I had a zero balance.
Disconnected service calls, people I cant understand from India. All of this because I bought a spy ware and geek service. The funny part is I have never used the service because they could not do the work I bought it for.
After being talked into the geek squad deal I took my new computer and old computer in to have all the info transferred and they couldnt do it. I bought the old computer at best buy. Took it back several times because the space bar didnt space all the time. They never could fix that they said it worked fine.
Anyway just bla bla bla on my part. Bottom line is I didnt ask for this service and I'm digging in, I'll do whatever I have to do to not pay it. They said they sent me am email about the charge being charged. I'm sure I deleted it. I get an email from best buy everyday.
Ranting. How do I get the final $16.67 off my bill. They have credited me all but 16.67
Help
Mike {removed per forum guidelines}

Posts: 4,542
Topics: 48
Kudos: 469
Solutions: 269
Registered: ‎11-29-2016

Re: Automatic charge

Good afternoon, Mike,

 

Welcome to our forums, and thank you for sharing your experience with us.  From what you’ve described, it sounds like you’re referring to our Total Tech Support plan, so it’s disappointing to hear your experience with this plan thus far has been such a sour one.

 

As it sounds like you’re aware, our Total Tech Support membership does renew automatically, unless cancelled, or the membership is opted-out of automated renewals within the “Subscriptions” tab on your BestBuy.com account.  This is outlined in the terms and conditions of the Total Tech Support plan, and if you have any other questions regarding these terms, you’ll find them here.

 

With that said, I’d like to take a look into this charge you’re referring to further, to make certain this was indeed for a Total Tech Support membership, so we're on the same page going forward.  For me to review this charge, I’ll ask that you send me a private message with the following information:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • The date this charge appeared on your credit card statement

 

As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to send me this information privately.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎02-20-2021

Re: Automatic charge

I am sure you are right. This charge is for total tech support. I am on a mobile phone and dont know how to do those things you said like go to full or desktop. I'll get out my computer and do it there. Thank you.
Mike
New Member
Posts: 4
Registered: ‎02-20-2021

Re: Automatic charge

This whole auto charge thing has cost me about 4 to 5 hours in time, phone calls and trip to the store. For 16 bucks it doesnt seem worth that time. You have been very helpful and understanding. I was helped by a guy named tom from Wisconsin he was very understanding and did a hell of a job as well.
It's just to much time and there are to many other places to buy stuff. I think I will pay the 16 bucks and shop some where else. I would not want to get in a situation where I have to remember to cancel something. But something like spy ware some one might not want to remember to renew. I get it.
Mike
Posts: 4,542
Topics: 48
Kudos: 469
Solutions: 269
Registered: ‎11-29-2016

Re: Automatic charge

Good afternoon, Mike,

 

I do appreciate you follow up with me to share your experience.  I'd like to make sure we're fully documenting your feedback here at our Corporate Headquarters, so we might improve the level of service we're able to provide our customers in the future, so if you'd like to send me the information I've requested previously via private message, I'll be happy to do so. 

 

If you're accessing our site on a computer, you should see a blue "Private Message" button in my signature below, and if you're accessing our site on a mobile device, you'll want to scroll down to the very bottom of your browser window, and click on the "Full" option before this button is visible to you.

 

Otherwise, if you'd prefer to keep your information private, I'll completely understand, and thank you for sharing your experience with us.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎02-20-2021

Re: Automatic charge

I have a good feeling about this forum and my problems with this charge.  Very helpful.  

Now best buy credit card or Citibank has sent me a letter reducing my credit.  I have a very high credit rating I will make the remaining payment as this is the fastest way to solve problem.  I think Citibank has reported me to the credit bureau  so that will be another battle.

All for a computer I used 10 times.  Dont get me wrong the del computer works just fine.

I will say this, I have had some real quality help from folks like sean and tom and some real run arround from Jake ( at the store)

 

eve and one other lady I forgot her name.  

Mike

 

Posts: 4,542
Topics: 48
Kudos: 469
Solutions: 269
Registered: ‎11-29-2016

Re: Automatic charge

Welcome back, Mike,

 

I’d like to make sure we’re exploring all options available regarding this charge, however, I’ll need some additional information from you in order to do so.  Most of the information I’ll need is sensitive information we’ll want to keep out of the public view of our Support Forums, so I’ll be sending you a private message in a moment to gather what I’ll need.

 

To read my private message, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.  It sounds like you may be accessing our site on a mobile device, so you may need to scroll down to the bottom of this screen, and click on the “Full” button before this envelope is visible to you.

 

See you up there,

SeanM|Social Media Specialist | Best Buy® Corporate
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