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New Member
Posts: 2
Registered: ‎03-12-2019

Audio cuts out during quiet portions of programming through HDMI on my TV

It's nearly unwatchable with this problem. During portions of my programming with quiet ambient noise or music it is as if the audio is muted, then it abruptly comes back for speech or sound effects. It's awful, sounds like someone is tapping mute every time all you can hear is soft ambience. I've played with every audio setting and none fixed it. I've done a TV power cycle and also reset the TV back to the default settings. Neither worked. No I am not using an external audio device. My TV's Model # is WD32HB1120-C. I bought it along with the Google Chromecast that I use in July 2018 from Best Buy.
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Best Buy Employee
Posts: 748
Registered: ‎01-09-2015

Re: Audio cuts out during quiet portions of programming through HDMI on my TV

I wasn't able to find a firmware update on Westinghouse's support page for the model you purchased, so I'm thinking the next best thing is to have it looked at.  If you purchased the Geek Squad protection, it would be worth bringing it in for service.  Fret not, if you stuck with just having the manufacturer's warrantee you should be covered until July of 2019 based on your date below.  They can be reached at 1(800) 701-0680.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 5,204
Topics: 48
Kudos: 500
Solutions: 290
Registered: ‎12-23-2016

Re: Audio cuts out during quiet portions of programming through HDMI on my TV

Hi, AStock007,

 

Thanks for joining us at the Best Buy Community forums. I’m sorry to hear that your television is having issues playing audio. Having the sound cut out like that would annoy me to no end.

 

Most television will come with a one-year manufacturer’s warranty. You could reach out to Westinghouse support directly, here. They may be able to offer a repair.

 

Alternatively, we could see if it’s something we can repair directly. You’d just need to set up a reservation to visit the Geek Squad here. You can bring the TV in, we’ll check it out, and see if it qualifies to be sent to a service center.

 

If you have any other questions, please let me know.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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