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New Member
Posts: 2
Registered: ‎03-05-2022

Asking about your data repair service and cannot acccess my data on a hard drive I bought from you,

Hello, last November I bought a Western Digital external hard drive from your store as I have had great experiences with both your store and brand so far. Worth prices for your Thanksgiving sales! However this past week, all of the sudden I cannot access that hard drive anymore. On the MyPC folder the hard drive is not recognized like others, yet in the bottom left part of my screen it is shown in the USB icon but it is under this weird name of easystore 264D. All of my important data is there!

 

I was really looking forward to your data recovery services but they mention the following. That either I need to buy on my own a new hard drive and give it to you to place all of my recovered data, or buy it from you for what I believe is normal and expensive price.

 

The external hard drive is that of 14 tb, buying one new right now would be too expensive, and I am sure I would have to pay for levels 3 to 4 in data recovery and I am not drowning in money like that cartoon duck. I am sure that in three months gas prices will not be the same as they are today.

 

I really want to trust your companies as I never had such a problem until now. As the hard drive is still under warranty, can't I just pay for the recovery service and get my data back in a new hard drive of the same capacity and model please? Thank you for reading this.

Best Buy Employee
Posts: 2,531
Registered: ‎01-09-2015

Re: Asking about your data repair service and cannot acccess my data on a hard drive I bought from y

The hard drive would be under warranty from Western Digital, however I don't think they'll advance you a drive in which to move the data over to.  Using Geek Squad's data recovery would require one of the two options you mentioned in order to proceed, while drives can be pricey that tends to be the least expensive portion of data recovery...especially with the drive size mentioned.  I believe that in the case of Western Digital, they will replace the failing hardware but data recovery is not part of their warranty process at all.  

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Trusted Contributor
Posts: 2,685
Registered: ‎02-07-2011

Re: Asking about your data repair service and cannot acccess my data on a hard drive I bought from y

"quote from best buys website

"What will my recovered files be saved on when I get them back?
Once we recover your files, we save them to an appropriate external drive. You can supply your own drive in advance, or we will provide you with one at an additional cost."

You would have to mail the bad drive to western digital for a warranty replacement. But I'm pretty sure they would denie it if the data recovery people had to disassemble the drive, if they even send the bad drive back.
New Member
Posts: 2
Registered: ‎03-05-2022

Re: Asking about your data repair service and cannot acccess my data on a hard drive I bought from y

Thank you for the replies. I have decided to go with the services of Ontrack. And actually considering buying data storage from both companies. I do miss Toshiba hard drives and Japanese tech.

Trusted Contributor
Posts: 2,685
Registered: ‎02-07-2011

Re: Asking about your data repair service and cannot acccess my data on a hard drive I bought from y

Out of curiosity what did ontrack quote you? At one point they were charging per gigabyte recovered. With 14tb it could have run into the 10's of thousands.