05-12-2019 07:47 PM
I purchased the Armour Edge Screen protector because the sales associate said it could be replaced in the store if needed. I went to Best Buy #54 in Mesquite TX and a customer service rep got a manager name Pete for me. Pete politely informed me I would neeed to go online and order a new screen protector and it would be sent 2nd day air. This is not what I expected having seen the information inside the product and speaking to the sales rep. Looking at other Forum entries, I see I am not the first person with this issue. I would like to have it replaced at the store. Could you please tell me how I can rectify the issue?
05-13-2019 09:48 AM
Hi there, skip101!
Welcome to Best Buy’s online community. I have had too much bad luck when it comes to cracking phone screens. That is why I always advocate my friends and family the importance of investing in a screen protector on all of their cell phones in hopes to prevent a costly accident from happening. It is disappointing to learn that you have encountered some issues getting your warranty honored in-store.
I would like to learn more about your purchase and see what we can do to help! When you get a moment, could you please send me a private message with your full name, email address, and phone number? To send me a message, log into the forum and select the Private Message option from my signature bar.