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Posts: 1
Registered: ‎05-12-2019

Armour Edge replacement

I purchased the Armour Edge Screen protector because the sales associate said it could be replaced in the store if needed.  I went to Best Buy #54 in Mesquite TX and a customer service rep got a manager name Pete for me.  Pete politely informed me I would neeed to go online and order a new screen protector and it would be sent 2nd day air.  This is not what I expected having seen the information inside the product and speaking to the sales rep.  Looking at other Forum entries, I see I am not the first person with this issue.  I would like to have it replaced at the store.  Could you please tell me how I can rectify the issue? 



Posts: 432
Topics: 34
Kudos: 102
Solutions: 29
Registered: ‎10-03-2017

Re: Armour Edge replacement

Hi there, skip101!


Welcome to Best Buy’s online community. I have had too much bad luck when it comes to cracking phone screens. That is why I always advocate my friends and family the importance of investing in a screen protector on all of their cell phones in hopes to prevent a costly accident from happening. It is disappointing to learn that you have encountered some issues getting your warranty honored in-store.


I would like to learn more about your purchase and see what we can do to help! When you get a moment, could you please send me a private message with your full name, email address, and phone number? To send me a message, log into the forum and select the Private Message option from my signature bar.


Vince|Social Media Specialist | Best Buy® Corporate
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