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New Member
Posts: 2
Registered: ‎06-20-2019

Appointments are ridiculous

We traveled 45 minutes to get my device looked at, only to discover we had to have an appointment now. You are NOT a Drs. office. You have a monopoly and think you can treat customers any way you want. Yes, you are busy, but we have never had to get an appointment and have always been satisfied with work getting done in a timely manner. But, this time, I couldn’t even turn my devise in. Step up - be the company you once were, be customer friendly and discontinue appointments. Totally dissatisfied!!!!
Regular Contributor
Posts: 752
Registered: ‎02-09-2011

Re: Appointments are ridiculous

Appointments have been in place with the Geek Squad since 2015 and with many Geek Squads doing Apple repairs, it's a necessity now. Doctors offices aren't the only places where appointments are normal. Taking your car to a mechanic usually requires an appointment. Sure, sometimes you can get away with not making one, but more often than not they want you to schedule one.
I am not a forum moderator nor voice of corporate. One of the corporate moderators will be with you as soon as they can for the official response from Best Buy. The forums work on a first come, first serve basis and it can take a while for a response.
Best Buy Employee
Posts: 909
Registered: ‎01-09-2015

Re: Appointments are ridiculous

Appointments are necessary at Geek Squad, my store used to have lines from Geek Squad all the way to the front door at certain hours and zero traffic for hours at a time during other parts. In an effort to shorten everybody’s wait, we make appointments.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Recognized Member
Posts: 198
Registered: ‎09-03-2018

Re: Appointments are ridiculous

They want to make sure everyone gets the best experience they possibly can by ensuring everyone has a scheduled time an agent can solely dedicate to the issue the particular client is having. This is not a symptom of Geek Squad losing their way. It’s a symptom of the massive business they are bringing in where these reservations are necessary.
New Member
Posts: 2
Registered: ‎06-20-2019

Re: Appointments are ridiculous

Appointments have not been in place until this year at our store. No warning, just all of a sudden there they are. When you travel almost an hour, one way, that is not customer friendly.
Recognized Member
Posts: 198
Registered: ‎09-03-2018

Re: Appointments are ridiculous

It has been a company wide effort for quite some time now however not all stores are in locations where they have been slammed with reservations so walking straight in was a real possibility. Now that these stores are offering same day repairs on iPhones, the reservations have jumped way up. It stinks you found out this way but it is for the better overall.

Posts: 454
Topics: 15
Kudos: 152
Solutions: 30
Registered: ‎11-30-2015

Re: Appointments are ridiculous

Hi, Appt,

 

Welcome to the Best Buy Forum! Thanks for joining our online community and sharing your thoughts with us.

I can appreciate how it would be surprising to visit your local store, only to find out that an appointment was necessary. I apologize that this change was somehow missed prior to your visit. Much like our community members have responded with, my understanding is that our stores should be making reservations to see our Clients. This helps to cut back on extensive wait times, as well as ensures that you have dedicated time set aside to discuss all of the concerns that you are having with your tech. Reservations can be made online, by calling your local store, or by calling the central Geek Squad number at (800) 433-5778.

 

I am unsure of what issues you are currently encountering with your tech, but if it is a computer that is still able to reliably connect to the internet, you might be able to chat with a member of our remote repair team for additional assistance. Sometimes, it's nice not to have to leave home!

 

Regards,

 

Fey|Social Media Specialist | Best Buy® Corporate
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