06-20-2019 07:53 AM
06-20-2019 08:23 AM
06-20-2019 01:33 PM
06-20-2019 11:04 PM
06-21-2019 06:46 AM
06-21-2019 03:02 PM
It has been a company wide effort for quite some time now however not all stores are in locations where they have been slammed with reservations so walking straight in was a real possibility. Now that these stores are offering same day repairs on iPhones, the reservations have jumped way up. It stinks you found out this way but it is for the better overall.
06-24-2019 12:53 PM
Welcome to the Best Buy Forum! Thanks for joining our online community and sharing your thoughts with us.
I can appreciate how it would be surprising to visit your local store, only to find out that an appointment was necessary. I apologize that this change was somehow missed prior to your visit. Much like our community members have responded with, my understanding is that our stores should be making reservations to see our Clients. This helps to cut back on extensive wait times, as well as ensures that you have dedicated time set aside to discuss all of the concerns that you are having with your tech. Reservations can be made online, by calling your local store, or by calling the central Geek Squad number at (800) 433-5778.
I am unsure of what issues you are currently encountering with your tech, but if it is a computer that is still able to reliably connect to the internet, you might be able to chat with a member of our remote repair team for additional assistance. Sometimes, it's nice not to have to leave home!