Best Buy Repair Support

[trishkiwi]

Hi, I've been given an external number of External {removed per forum guidelines}. I have a warranty through Best Buy for my 2019 Samsung Washer. BB sent a 3rd party appliance company out. The repair person tried to pull out the washer and heavily dented the front in 2 places with both of his palms. Your support told me to get 2 estimates for the dents and email them to you. First, nobody will come to my home in the covid-19 environment just to give an estimate. I feel that I am being told to do impossible work at this time when your repair person heavily dented my new washer. I'm very upset about this. I've been an elite plus member all last year. I'd like your help please. Thank you

[Meg-BBY Social Media Specialist]

Hey, trishkiwi,

Thanks for reaching out to us. I'm sorry to hear that your washer isn't working correctly, and that it has been dented during the repair process. I can certainly imagine reaching out for assistance with this.

We definitely don't want you to feel like you are being given an impossible task, and I'm sorry to hear it has been hard to get an estimate. I'd like to take a closer look into this situation and see what I can do to help out!

So that I can get started, please send us a private message with your full name, email, and phone number. I'm looking forward to hearing from you!

Best,