04-02-2021 12:25 PM
04-02-2021 01:18 PM
Good afternoon, nicknavy,
I appreciate you joining our Support Forums and sharing your experience with us. From what you’ve described, I can’t say I blame you for your frustration with this iPhone repair service up to this point, and it’s especially disappointing to hear there seems to be some confusion regarding the status of your phone.
I’d like to take a closer look into this service order to see what additional information we can provide regarding its status, and when you might expect your phone repair to be completed, but I’ll need a few pieces of additional information from you in order to do so. I’ll ask that you send me a private message with:
As you can imagine, we’ll want to keep this information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to send me this information. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Looking forward to hearing from you,