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Posts: 1
Registered: ‎01-10-2019

Apple iPhone Battery Replacement Went Wrong

My wife had the battery of her iPhone 6 Plus replaced at the Best Buy located at Jersey City, NJ on December 23, 2018


She got her phone back after about 2 hours.


However, a few more hours later, she was trying to take a screen shot, and needed to use the power button on the side, she noticed that the power button on the side was stuck.


She went back to the store, explained the situations to the staff that the iPhone was not put together properly after the battery replacement. The manager refused to take a look at the phone.


Not only the staff really had no knowledge on how to open and close an iPhone properly, they also failed to take responsbility of their work.


One of her friends also went to the same store for iPhone battery replacement a day later, and it also went wrong, but I'm not gonna get into that.


If you have an iPhone, I recommend not to take it to Best Buy for any kind of service.

Posts: 2,394
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Registered: ‎10-19-2017

Re: Apple iPhone Battery Replacement Went Wrong

[ Edited ]

Hi there, nlui,


Welcome and thank you for reaching out to us on the Best Buy forum! I appreciate that your wife trusted us to work on her iPhone 6 Plus back in December. Best Buy is an Apple Authorized Service Provider, which means that select stores are certified in repairing some Apple products, including iPhones. You can see more information about that here. If there was an issue with the repair, going back into the store to speak to store representatives and the leadership team should be a good option for her.


If your wife is still seeking assistance, though I cannot promise a particular outcome, I would be happy to take a closer look. As you’ve said that this was a situation your wife experienced with her phone repair, due to the Best Buy Privacy Policy, we would need to speak to her. If she is interested in speaking with us, please let her know she is more than welcome to create her own forum account and reach out to us about this situation via private message with a summary of the situation, her full name, phone number, email address, and repair order information.


All the best,


Kayla|Social Media Specialist | Best Buy® Corporate
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