Best Buy Repair Support

[tapper2x]

HELP

Purchased applecare (2yr plan) at the same time as my apple watch SE in Dec 2020.  BB has the watch it was supposed to go in for repair.  Tech just called apple won't honor the repair.  Tech told me to take it up with Apple.  Note purchased the warranty from BB.  Watch needs screen replaced.

Looks like BB never told Apple about the applecare warranty purchase on the item.  

Have order and repair numbers - BB feel free to message me, i have documentation for days....Thanks !  

[AaronG-BBY Social Media Specialist]

Hello, tapper2x

Welcome to our forums!

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address 

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.

Thanks,

[tapper2x]

Sure - happy to provide the info:

~removed per forums guidelines~

[tapper2x]

Still no resolution, please help.