01-17-2019 12:11 PM
I am a VERY loyal Best Buy consumer. I have spent THOUSANDS of dollars on products. I always buy extended warranties for tech and big priced items. Recently, I had an LG Tv that stopped working (less than 2 ears old). I have an extended warranty for it. I waited patiently for a week until the LG tech could come out. I took the day off from work to wait through the FOUR hour window. The LG tech tried replacing a board, etc. The TV can't be fixed. He called it in to Geek Squad/Best Buy before he left communicating the tv couldn't be repaired. He told me that the conversation was heated and that the Geek Squad/Best Buy Tech was RUDE to him. My LG tech told me I might need to stay on top of this because he wasn't confident they (Best Buy) were going to help me. HE WAS RIGHT. I've made THREE phone calls, spoken to several people and NOT ONE PERSON will help me in getting the tv replaced. An option was to send out ANOTHER TECH. NOT ACCEPTABLE. I've already waited one week, took off work, spent much of my time trying to take care of this on the phone. I WANT ANSWERS NOW. By the way, this is the tv that my 87 year old, disabled, Korean War Vet, father uses. HE wants his tv back. This is heartbreaking and frustrating. I expect better treatment and better service. Someone needs to reach out to me PRONTO.
01-17-2019 01:36 PM
Welcome to the forums!
I appreciate you taking the time to reach out to us and write us about your experience with the Geek Squad Team. Using the Geek Squad Team for repairs is supposed to make these types of situations simple and we always expect our employees, from top to bottom, to conduct themselves as professional as possible in every situation. I would just as upset if this happened to me.
In order to better assist you, I am going to need some more details. Please, send me a private message with your full name, phone number, store location, and e-mail address connected to your BestBuy.com account. To send it, click on the blue button next to my signature. I look forward to hearing from you.
Have a good one!
01-26-2019 12:28 PM
We appreciate the update you had shared with us here on our community and understand the urgency regarding this matter. Thank you for taking the time out of your evening to post to us last night.
Upon doing some further digging into your concerns, I can see that you’ve been working with my colleague, Allison, over Direct Message on Twitter. Allison is off today, however, I can see that there’s no updates available to share with you from our support teams. I’ll leave a note for Allison to check in with you when she’s in office tomorrow.