08-28-2018 09:47 PM
On 06/28/2018, I purchased a new Samsung s9+ with an Armor Edge pn 12007 and an Otterbox Symmetry, all recommended by the Best Buy sales asscoiate. Recently, the Armor Edge screen detached from the phone. I visited the store today and was told that I needed to go through the manufacturer to get warranty relief. However, the rep, even after looking at the receipt, gave me the WEB address for Zagg, So I checked the Best Buy WEB support Blog, and apparently you handle Armor Edge warrranties at the store like I was told when I purchased these items. Please confirm my findings and tell me how to approach the personnel at the store. I still have the receipt.
Also, I see in the reviews for the Armor Edge product that issues have been discovered when using it with the Otter Box cover they sold me. Please comment.
09-04-2018 11:49 AM
Welcome to the forums!
I appreciate you taking the time to write us about this and for choosing us for your phone purchase and needs. I was able to look into this and confirm that we should be able to do the replacement in one of our stores. I apologize for the conflicting information you’ve received, and for any issues you’ve had getting the screen protector replaced. I’m guessing the confusion arises from these screen protectors following a different process than most others that we sell.
If you need a replacement, and a store isn’t helping you, please let me know which store you are working with. I’ll be happy to reach out and point them towards the correct process for you. Also, please private message me with your full name, phone number, and e-mail address connected to your BestBuy.com account. To send it, click on the blue “Private Message” button next to my signature.