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Registered: ‎01-06-2018
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Amazon Fire tablet kids edition

We bought this for our daughter for Christmas- so it has had maybe 10 days of play. And now something is wrong with the screen! I don’t see a crack and she is not sure what happened. The screen has lines going through it and you can’t see anything. I really thought it would be able to stand up to 10 year old girl. How do we get this fixed or replaced?
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Registered: ‎09-29-2008

Re: Amazon Fire tablet kids edition

Hello Julie2,


Welcome to our Community. There is nothing so upsetting as having a recently purchased product develop a fault, especially one that was a gift to a child. I was discouraged to read of your experience and I regret any inconvenience to you.


Best Buy's Return & Exchange Promise allows for the return or exchange of most products within 15 days of purchase (30 days for My Best Buy Elite members and 45 days for Elite Plus members). For the Holiday gift-giving season, our return time frame has been extended to January 14.


If you haven't already done so, I would recommend visiting your local store with the tablet and your receipt for further assistance.


Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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