Best Buy Repair Support

[mstew]

I initiated a repair back at the end of December and it still isn’t complete. I’ve called in numerous times to get an update to no avail. I simply want to get this situation resolved - it’s a simple replacement/not repair. Three months seems long enough. Would love a resolution.

[AndrewB-BBY Social Media Specialist · Accepted solution]

Hi there, mstew,

Thank you reaching out to us here at our community forums. I wear head phones nearly every day so I can imagine wanting to get this sorted out as quickly as possible. I'd be happy to help explore what options I may have to assist you.

I do have a few questions so I can determine the best path forward. Can you please clarifying who you have contacted to receive an update? Generally, the store location where you dropped your AirPods off at would be able to provide the most up to date details. Have you been able to speak to a store manager at this location?

I'd also like to take a look at this repair as well as document your experience here at our Corporate Campus. I will need a bit more information to do so. Can you please send me a private message with your:

Full name
Email address

Phone number

You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.