04-12-2021 12:01 AM
Solved! Go to Solution.
04-12-2021 12:29 AM
04-12-2021 07:49 AM
nckhammond is correct, if the item brought in for service isn't a handful of newer iphones needing a screen replacement or battery then the process usually takes weeks. Unfortunately, this is Apple's timeline for their Apple Authorized Service Providers.
04-12-2021 12:34 PM
Thank you for joining our online community and posting for support. I have a pair of AirPods Pro as well, and I love them! I can definitely understand wanting a speedy repair, as I'd hate to be without these for an extended period of time as well. I hate to hear you may have been misinformed on a a timeframe for this service to complete, and I'd like the chance to check in on your repair and see what I can find out.
To start, please send me a private message including your full name, email, phone number, and service order number. You can find the blue option to message me to the right of my name below.
All the best,