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Posts: 1
Registered: ‎07-09-2018

Agent report

I find the new practice of sending an agent's report via pdf and in need of a password to open frustrrating and unacceptable.  First of all, no one told me of the change.  In the past the agent's report was sent to print in regular English with no need for a password.  I was told today that the agents send a password.  NONE EVER ARRIIVED.  Secondly, I have a right to know what the agent corrdected and how.  Now it's kept private for your eyes only!  I suggest you ask each client if the client wants the report kept private and secure.  If the client says NO, just send it.  


Unfortunately, I've wasted over 2 hours trying to reach customer support and feedback over this issue.  At 75 I don't need the agrivation and may cancel my subscription to the Geek squad and purchasing TVs and computers from your company.


Posts: 5,908
Topics: 93
Kudos: 328
Solutions: 277
Registered: ‎11-30-2015

Re: Agent report

Good Afternoon dengler43,


Getting your computer looked at remotely is always so much convenient than visiting your local Best Buy for assistance. Thank you for being a subscriber to our Geek Squad 24/7 support. I understand it can certainly be frustrating when a process changes, and those changes may not have been clearly communicated. I appreciate the time you’ve take to articulate your frustrations to us. I’d be delighted to see how I can assist you further.


Keeping your personal information secure, and safe is very important to Best Buy. We started to password protect Agent notes as a safety precaution last August. I’m sorry you weren’t provided the password to access the notes. We sincerely appreciate your feedback that you shared with us. I’d be happy to partner with our Geek Squad team if you’re still looking for a copy of that report. Can you please let us know if you are? We’d be happy to see how we can get that to you.



Mariah|Social Media Specialist | Best Buy® Corporate
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