04-04-2022 08:19 PM
Hi Best Buy,
As part of an installation Best Buy employed the use of 3rd party vendors. These vendors came to my new home and finally ended up damaging the existing switches and currently I don't have lights nor fans working in my living room. I've been trying to follow up for more than a week and all I'm getting is mixed and confused responses from Best Buy Support. This is frustrating.
I'm a Best Buy Total Tech member and have bought more than $5000 in supplies from Best Buy. I don't think this is how I should be treated.
04-05-2022 09:19 AM
Thank you for reaching out to us from our forums, however I wish it were on better circumstances. I would be frustrated too if I was going back and forth with multiple people. I would like to provide support with your current situation and see what can be done to resolve this problem. If you reach out to me through private message, we can go into further detail with the situation. Please le me know as soon as you can.