09-18-2022 12:12 AM
09-18-2022 04:44 AM
If you have not, I would consult with Insignia Support to see what your options are to fix the issue. You can email them with the information located here: https://www.insigniaproducts.com/support
Should this be a recent purchase and you are within the return and exchange policy here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800...
You can exchange this TV for another product if you like.
If you are out of the return policy but the TV is still under warranty, you can bring the TV to Best Buy for repair options as they do honor their in house brands in store for the warranty.
Should you be out of warranty, you can take the TV to Best Buy for an evaluation and they would advise you of the repair costs. In the end you may have to ultimately buy a new TV. If money is an issue right now and you don't have one yet I would try to apply for the Best Buy credit card so that way you can get a new TV to replace your old one if all else fails.
They also have other financing options as well you can take advantage of. Here is a link to their credit card: https://www.bestbuy.com/site/misc/financing-rewards/pcmcat102500050032.c
The other financing option is a plan called ZIP where you pay over time. 25% of the item is due up front with the ability to pay over time. You can go on a computer and learn about this when you view a product. The information is usually on the right of the screen where the price is displayed.
09-18-2022 04:37 PM
Hi there, bgates1974,
Thank you for reaching out to us here on our Forums Page! From what I can see, it looks like hockeycanuckjc's response is the best answer.
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|Duncan|Senior Social Media Specialist | Best Buy® Corporate|
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