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Posts: 2
Registered: ‎10-03-2020

3+ Months Wait for Geek Squad Service?

Do Not Buy Geek Squad Protection Plan 

I have a leaky washing machine and have been waiting 2+ months to get it fixed. 

I first contacted GS on 10/1 and was told there were no service slots for 3+ months. What is the value of a service plan that makes you wait more than 3 months to get something fixed? Switching to a supervisor ended in a disconnect, so I drove to my local store and tried speaking to the manager who was (miraculously) able to get me an appointment 3 weeks later, 10/19. The GS visit determined that I needed a part that had to be ordered. Since 10/19, there was been complete silence from Best Buy and Geek Squad. 

 

I've called multiple times with nothing but a promise of a reply within 48 hours.  Guess what, silence.  I've written to "customercare@bestbuy.com" with no reply.

 

I'd love to hear back from someone who has had success getting a professional to handle an issue of this type.

Thanks.

 

 

Posts: 60
Topics: 5
Kudos: 16
Solutions: 0
Registered: ‎08-02-2019

Re: 3+ Months Wait for Geek Squad Service?

Welcome to our community, JZ05452,

 

Thank you for reaching out to us. A washing machine would be vital to any household, and I can understand your desire to get it back up and running as soon as possible. My family relies on our washer several times a week, and I can only imagine having to go without one for any length of time. With that being said, I’d be happy to take a deeper look into the situation and go over our options. To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

Scott|Social Media Specialist | Best Buy® Corporate
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