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Posts: 7
Registered: ‎12-28-2020

Re: 2-Year Cell Phone Protection Plan Costs More Than Phone It Protects

Your final response? That quote is going to look great when I start posting it on social media. And still, you ignored the basic question that I have asked repeatedly. And what happens when I call the number (again) and they (again) refuse to offer any refund of any kind as they have on every previous phone call?

 

Nothing can be done? Yeah, I've heard that numerous times from Best Buy employees over the past several weeks. And that refrain of 'there's no one else' who can help is also a favorite. Every agent on the phone, the store manager, and now you have taken it up.

 

Nothing to be done and no one else you can talk to. We hide behind our terms and conditions and refuse to acknowledge the basic question that you have regarding your plan. Hope that helps!

 

See you over on the Facebook page, Sean.

New Member
Posts: 7
Registered: ‎12-28-2020

Re: 2-Year Cell Phone Protection Plan Costs More Than Phone It Protects

Told you they weren't interested in assistance. The latest social media specialist said I should call the number I've already called - that's why I'm here - and request a refund from the service people who have already denied a refund of any kind. He went on to say that there is no one else to talk to, and Best Buy will have no further response. The case is closed as far as they're concerned. They've got their money and they've washed their hands. That's okay. I'll flood social media and file with the Better Business Bureau. I'll let as many people as I can know that this is what Best Buy's customer service is like and warn them of the true cost of Geek Squad's Protection Plans.

Posts: 22,433
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Registered: ‎10-10-2012

Re: 2-Year Cell Phone Protection Plan Costs More Than Phone It Protects

Hello Bilmore,

 

Thank you for your additional posts, however, Sean has provided our official response to this concern.  At this time, I am blocking any new replies to this thread.  Please know that we also moderate our Facebook page and as needed, will remove spam posted to that contact channel.

 

Regards,

Bill|Senior Social Media Specialist | Best Buy® Corporate
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