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New Member
Posts: 6
Registered: ‎06-11-2021

Re: 15 Repairs, Geek Squad REFUSES to acknowledge DW Lemon

Interesting…..was returned today by a store manager…..for the Ice maker failing for the fourth time. You might want to sit this one out
Best Buy Employee
Posts: 2,403
Registered: ‎01-09-2015

Re: 15 Repairs, Geek Squad REFUSES to acknowledge DW Lemon

Glad the store chose to take care of this for you. The store manager made an exception, and the store will not be reimbursed by the warranty company in doing so. It happens, store leadership has the authority to make calls like this within their own building for customer satisfaction.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 6
Registered: ‎06-11-2021

Re: 15 Repairs, Geek Squad REFUSES to acknowledge DW Lemon

You’re extremely misguided. He talked to the AIG on my behalf and fully explained the three previous repairs that occurred as well as the fourth set of repairs exceeding the 33% value. The AIG did the return and authorization not the AM. He was only the mediator. You should stop responding to posts on behalf of BB when you are uninformed and propagating bad information to customers