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Posts: 1
Registered: ‎07-21-2018

10.2 Insignia Chest Freezer

I just left the Birmingham store on Hwy 280 with the above mentioned chest freezer.  The box appeared to be in decent shape with only one hole in one of the lower corner.  Once home, we unpacked the freezer to find the following damage.  The damage appears to only be cosmetic but wanted to pass the information along for record.


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Posts: 1,110
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Registered: ‎11-04-2014

Re: 10.2 Insignia Chest Freezer

Hello Robertsims

Welcome to the bestbuy forums buying new items should always be a fun experience . If this item was just purchased I would highly recommend heading back into the store and seeing what options are available for exchange. Other wise if you just wanted to document this as feedback I'm sure our moderators will do so.
The views that I post are my own and not that of Best Buy. ***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 3,150
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Registered: ‎11-29-2016

Re: 10.2 Insignia Chest Freezer

Good morning RobertSims,


Welcome to our forums.  I apologize for the delay in our reply to your post, as we’ve become a bit backlogged over the past few days.  While we work to reply to all of our customers as soon as we can, I really appreciate your patience, and I’ll be happy to address your concerns going forward.


As poprex911 has mentioned, if you’re still within the 15-day return/exchange period offered by our Return & Exchange Promise, and are worried the freezer you’ve purchased might have more than the cosmetic damage you’ve noticed thus far, please don’t hesitate to return to the Birmingham store for further assistance.  They’ll be happy to help you either return this freezer, or work towards exchanging it for a different unit.


If you have any other questions regarding our Return & Exchange Promise, this Knowledge Base article may prove useful.  Otherwise, feel free to visit our Support Forums again, and we’ll be happy offer any additional assistance you may need.


Thanks for posting,

SeanM|Social Media Specialist | Best Buy® Corporate
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