Add Product

Search Results:

    By submitting an idea to IdeaX, you agree to our Terms & Conditions.    

on-line store improvement

Status: Tell Us More
by on ‎11-21-2013 11:05 AM

I just spent about 1 hr of my life trying to answer a question about a product from the on-line store. I submitted to get some drum sticks that are evidently not in a warehouse and not available at any store in MO. The only notation was "not available to ship" on the web site. as this is not explained that the product is no longer in the warehouse a notification to individuals when they enter their zip code that the product will not be available to them in their current area as opposed to a redirect to the chat and then a redirect from the chat to the customer service line where you are notified that the product will be unavailable to you in your area would probably make more customers happy not to have spent time in a logic loop that could have been avoided by a simple digital message or a posting of termanology. Thank you for your time and consideration in addressing this issue.

Status: Tell Us More
I do think a better explanation as to what "not available to ship" means isn't a bad idea. Would anyone else like to see this? Remember to vote for an idea if you like it.
Comments
by Senior Social Media Specialist Senior Social Media Specialist
on ‎11-21-2013 12:35 PM
Status changed to: Tell Us More
I do think a better explanation as to what "not available to ship" means isn't a bad idea. Would anyone else like to see this? Remember to vote for an idea if you like it.
by
on ‎11-22-2013 09:49 AM

Nice idea, totally support. 

Join the Community
Join the community and enjoy all the benefits! You may be our next expert!
Join Sign In
Announcements
Welcome to our Best Buy Community Forums. Please review floated posts and solutions posted, as this may assist you in answering your concerns. Due to the current high traffic on our boards, it's taking us a bit longer to respond to everyone. For more immediate assistance, please contact us at (888) 237-8289. We do not have any information as to when more PS5 or Xbox Series X/S consoles will be available.
Top Kudoed Authors
Labels