Best Buy IdeaX

[#1]

I just spent about 1 hr of my life trying to answer a question about a product from the on-line store. I submitted to get some drum sticks that are evidently not in a warehouse and not available at any store in MO. The only notation was "not available to ship" on the web site. as this is not explained that the product is no longer in the warehouse a notification to individuals when they enter their zip code that the product will not be available to them in their current area as opposed to a redirect to the chat and then a redirect from the chat to the customer service line where you are notified that the product will be unavailable to you in your area would probably make more customers happy not to have spent time in a logic loop that could have been avoided by a simple digital message or a posting of termanology. Thank you for your time and consideration in addressing this issue.

[#2]

I do think a better explanation as to what "not available to ship" means isn't a bad idea. Would anyone else like to see this? Remember to vote for an idea if you like it.

[#3]

Nice idea, totally support.