It would be helpful for customers, and potentially more profitable for Best Buy, if you could add a link to your website for previously purchased items. This link would be for purchases that have a potential for upgrades or optional accessories. It would be useful for items such as computers, appliances or electronics especially. The link would allow the customer to keep track of major purchases and to quickly see all optional items for sale related to that item. For example, if I buy a computer I could go to the link and have the option of purchasing upgrades items such as memory, harddrives, carrying cases to protect the computer, etc. It could include expiration and history info of the purchased warranties (Geek Squad) and renewal options.
Best Buy currently does not have a wedding gift registry. The wedding industry is over a 40 billion dollar industry and Best Buy does not offer a registry for new couples. I am getting married in June 2012 and like most couples my fiance and I already have all kitchen ware and etc that couples use to register for at one point in time. Plus gift registry is for stuff that couples want that they typically can't afford or wouldn't normally purchase. Plus this is a way to tap into the woman market as they are the ones that determine where to register. If Best Buy did offer this, I would have registered. It would be nice to be able to create a registry online where couples can add things that they would want/need and also offer purchase of online gift cards as well for couples if they don't want to purchase something on the registry. This would really tap into a new market because Best Buy offers home appliances and much more (women love) and electronics for men. It's the best of both worlds. Plus let's be honest registries are all wants and what Best Buy offers is wants not needs. I would love a new television or washer and dryer for my wedding. I can buy dishes and sheets on my own...
I for one do not like having to print out my reward zone certificates in order to use them in the store. New Process When I am at the register and the cashier scans my card or looks up my information, the system should be able to tell the cashier how many certificates I have, the amounts and the expiration date. At that point I can tell him/her if I would like to use any of them or if would like to save them. If I want to use them him/her would select the specific certificates and it would then apply to my total. I think this would be something that would increase customer satisfaction as it relates to the reward process.
I've noticed that there's been a large focus on used games & there's been several @gamer coupons for used games that have resulted in good deals. But the problem for many is that their local stores don't have a large selection of used games which makes the coupons "useless". Also, when there's deals like buy 2 get 1 free on all used games or buy any used game $30 or more get a free Unlocked membership these are also not enticing if there's little to no game to buy. BestBuy is new to the used game market but if your gonna compete with Gamestop in their backyard you gotta provide the same services.
Because of the amount of deals BestBuy has had it can be very difficult to keep up thus I always check CAG(CheapA$$Gamer.com) to see what's going on. I'm a very active member there as I am also active on the BestBuy forums page & I think this would benefit all those involved. So it's a "WIN WIN WIN"
Because the deals are far more visible than just the weekly ad thus more sales more $
Errors/mistakes that occur can be correctly quickly & that will cut down on the number of angry customers that miss a deal
With more sales & more $ generated BestBuy can provide more deals & promotions based off the larger sales base
More site traffic, more visibility
Even though the site is for gamers there's also a section for movies & other electronics
Less errors/mistakes to avoid several trips to the store
Easy way to find all the deals in one spot
The CAG community can help with alerting stores that are out of stock & where items can be found
More site traffic, more visibility
More deal posters = more deals posted
More CAG's helped
The only "loser" is our wallets but hey those are the breaks.
Just take a look at the current March @Gamer thread with deals that include $10 for Batman Arkham City, $5 for Rage & $5 for Mass Effect 2
The CAG will also be speaking on a rep joining hopefully we can make this happen sooner than later. The 2011 fall deals from BestBuy were unbeatable & even I was overwhelmed trying to keep up, keep everyone updated & get in on some of the deals but that's where a Official rep comes in.
Bluetooth availability in car stereos is very important these days, allowing for streaming music from smartphones as well as hands free phone calls. Yet it is very difficult to determine what car stereos being sold by Best Buy support Bluetooth. An option to be able to filter for this would be extremely helpful.
I am sure that everyone at one point has had to wait in a long line to order or return something. They need to set up a number or ticket system like they use whn getting your car tag. Instead of having to stand and wait in line they have a number system, where you take a number when you come in and the nwxt available representative will help you when your number comes up. It allow people to sit down and relax instead of having to wait in line and there you are not carrying a large piece of electronic equipment. You should be able to tag your product with a number that correcsponds to a number that you get. You drop off you item in a holding area and have to show your number if you want to leave early to prevent it from being taken. There could be several cheap LED screens around the store with the next number up and/or they would announce the next two numbers on the overhead speakers, that way there is always at least one person in line. Instead of speanding 45 minutes in line someone could browse around the store and would possibly buy more items instead of standing in a line for what seems like forever and just keep looking at how much time they are wasting. Not having to carry around an item(s) would be nice.
The ability to sort products by average customer review star ratings on your website would be beneficial. Currently, best buy customers are able to sort products by "best selling" products, but that doesn't necessarily mean that the large quantity of individuals that purchased these items were thrilled with their purchased goods.
Thanks for the great feedback on how we could improve our BestBuy.com site and make it easier to use. I often check out the reviews myself when making purchases. I will be happy to forward on your suggestions for review to see if this may be implemented in the future.
If you'd like we also gather ideas like yours through our IdeaX forum at http://bbyurl.us/IX, if you'd like to share this there as well. There other customers can view ideas that have been posted, share comments on them, and Kudo ones they like the best.
At least print about them on the reciepts! Store #364 don't have a clue about them and I'm sure the other stores follow suit. I thought companies were supposed to know all about the inner workings of their companies but some do not?
I hope I'm making sense, perhaps integrate the forums experience into part of their training and make them aware that these forums exist and what their purpose is.
Over the past several years, Best Buy occasionally hosts live chats on the Best Buy Community with gaming developers from games such as World of Warcraft, Modern Warfare, Star Wars: The Old Republic and other popular games. This live chats and the transcripts that are posted on the Best Buy Community following the chats are a great opportunity for gamers to connect with gaming developers. I think it would be a great idea if Best Buy hosted more live chats for gaming and other product categories.